Understanding Synchronization with Dynamics AX2009 Global Address Book
Posted Monday, August 24th, 2009
In Dynamics AX2009, the Global Address Book is a repository for every Person OR Organization that your organization comes into contact with. When you create a customer, vendor, employee, business relation, contact or competitor, a record is automatically created in the global address book. This is handy, as you have visibility of relations between all people and organizations.
However, when some important contact data does not synch up between, say, a business relation’s credit rating and the corresponding contact record, it can leave users scratching their heads and searching in vain through parameter settings. The error lies in the limitation of synchronization in the Global Address Book. Only certain common fields are shared:
•   Name
•   Address
•   Communicaitions (Telephone, fax, etc)
•   Number of employees
•   Organization number
•   Category
Other data will not be synchronized.
Tags: Global Address Book
Posted in AX - CRM - Sales & Marketing, Dynamics AX, Trade and Logistics
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