Error When Installing Microsoft Outlook Client on a Terminal Server
Posted December 1st, 2008 / No Comments
We recently had an experience with a client in which they were not able to install MS Outlook Client on their terminal server. They received an error message:
“CRM cannot be installed on a computer where Microsoft Server resides.”
The 4.0 Client is not supported on a server that is running Microsoft Exchange Server. However, after thoroughly searching their database, we found no instance of MS Exchange in sight.
Through some extensive analysis we found that even though Exchange isn’t found anywhere inside the computer, there could have potentially been an instance at some point in time. Check and see if Exchange Management Tools had been installed. If so, uninstall them.
The above error may also signify that the following registry setting exists:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Setup
If it exists, go through and modify the registry. However before you do anything, it’s almost imperative that you backup the registry before making any modifications. Then, if any mistakes or mishaps occur, you simply restore the registry and retry.
Make sure to be careful when modifying your registry. Serious problems can occur if it is modified incorrectly.
Follow these steps to modify the registry:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the registry subkey that resembles the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Setup
3. Right click the registry subkey, and then click Resume.
4. Rename the registry subkey.
5. Finally, install the MS 4.0 Client for Outlook.
When it comes down to it, installation for 4.0 is completely different from installation for 3.0. Nowadays the configuration attempts aren’t done at the same time as the installation. In addition, the CRM 4.0 Client install takes out the requirement to use a script when installation the CMR Client on a Terminal Server.
After installation, users need to go through and configure their individual profile by opening Outlook and clicking on a button that says Configure CRM 4.0. Then they can enter the URL for the CRM server and then go through some additional information.
If the CRM 3.0 Outlook Client had been installed before, make sure that all users are not using Outlook. Also verify that all Outlook.exe processes are closed in the Task Manager. Then go through and uninstall the 3.0 Outlook. Be sure to clean up the Program Files, too. Then, install the CRM 4.0 Outlook Client. In rare instances, it has been seen that when upgrading the Outlook client from 3.0 to 4.0 on a Terminal Server causes multiple Menu bars and toolbars. Uninstalling 3.0 and then installing 4.0 would be the best way to handle this situation.
