http://www.dynamicscare.com/blog/index.php/increase-user-adoption-with-effective-training-materials Just another WordPress weblog Mon, 30 Jan 2012 08:55:29 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.dynamicscare.com/blog/index.php/increase-user-adoption-with-effective-training-materials/comment-page-1#comment-1559 User Adoption - TIDBITS on Microsoft Dynamics CRM - CRM Non-Technical Blogs - Microsoft Dynamics Community Tue, 02 Nov 2010 12:04:49 +0000 http://www.dynamicscare.com/blog/?p=1715#comment-1559 [...] “Over my 12 year career in the CRM space, I have seen customers take a variety of approaches to creating training materials.  From leveraging software manufacturers’ user guides to multi-deck power point presentations, I believe I have seen it all.  More often than not, these approaches are nothing short of failure.  Expecting users to learn your CRM philosophies and strategy from software reference material is akin to expecting one to learn how to drive by simply reading a vehicle’s owner manual.  To be successful we must know the rules of the road, or in this case, the business rules to support CRM strategies.” More on the same subject at http://www.dynamicscare.com/blog/index.php/increase-user-adoption-with-effective-training-materials/ [...] [...] “Over my 12 year career in the CRM space, I have seen customers take a variety of approaches to creating training materials.  From leveraging software manufacturers’ user guides to multi-deck power point presentations, I believe I have seen it all.  More often than not, these approaches are nothing short of failure.  Expecting users to learn your CRM philosophies and strategy from software reference material is akin to expecting one to learn how to drive by simply reading a vehicle’s owner manual.  To be successful we must know the rules of the road, or in this case, the business rules to support CRM strategies.” More on the same subject at http://www.dynamicscare.com/blog/index.php/increase-user-adoption-with-effective-training-materials/ [...]

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