Dynamics CRM Basics: Assigning Records to a Queue
Posted Friday, September 3rd, 2010
Ever wonder what’s going when you assign a record to a queue? You assign the record – but the Owner doesn’t change. Seems weird. If you’re looking for some basic answers in this phenomenon, check out a recent blog post on the MSCRM Team Blog from Kuba Skalbania. Sometimes it’s always good to go back to the basics.
Tags: Assign to Queue, CRM 4.0 Queue Assignment, CRM Service Queue Assignment, Ownership After Queue Assignment, Service Queue CRM
Posted in Dynamics CRM, Service
Kristen O'Connor
CRM Consultant at I.B.I.S., Inc.
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