Topic: ‘xRM’

A new study by Forrester Research, a top information technology research company based out of Cambridge, Massachusetts, concludes that Microsoft Dynamics CRM 2011 not only reduces marketing, sales, and service costs throughout organizations using CRM 2011, but also increases revenue productivity and collaboration throughout the company.

Using a risk-adjusted ROI cost analysis method, Forrester determined that organizations can see a total return of investment in as little as 4.1 months. After gathering information and feedback from executives currently working for 9 Dynamics CRM 2011 customers in their initial implementation phases, Forrester conducted a composite case study with 50 CRM users working for an organization with 2,000 employees. Read the rest of this entry »

A new whitepaper has surfaced in the community from CRM MVP Julie Yack and David Yack. The whitepaper will gear towards CRM developers and ISVs who are looking for information on how to utilize their skills in the new CRM2011 platform.

You can access the whitepaper from Jim Glass’s blog post here.

How much do you know about Microsoft Dynamics xRM? If you’re a Dynamics CRM Consultant or Partner, I’m sure you’ve heard some exciting rumors about the growth of the concept and potential that xRM has to offer. Click here to view a new article on MSDynamicsWorld.com regarding the urge by Microsoft to take xRM “to a new competitive level.”